Why We’re Different
What’s the most expensive IT support in the world? Poor IT support.
For over 30 years, we’ve been serving the IT support needs for companies across the Southeast. We believe the key to our success is our 5SA™ Critical Thinking methodology. This is our promise to look 5 steps ahead in order to ensure that the solutions we’re setting in place will help you in the long run.
Many of our clients were with another IT support provider before we engaged with them. Industry stats say that over 70% of clients are unhappy with their current IT support. We believe this is because most providers only look 1 or 2 steps ahead which results in unforeseen issues and creates the need for even more IT support.
Our clients stay with us (for an average of 18.2 years) because our methods significantly reduce their IT support needs. In fact, our MSP clients typically report a 40-60% reduction in IT support needs in their first year.
What Our Clients Say
We want you to know how much we appreciate your making a “house call” yesterday evening. Wow! What service!! We are delighted you would go above and beyond for us. Thank you so much!
We’ve used other IT consultants and MSP’s before; the big difference with NetCom is they consistently do a thorough, complete job and provide better ideas. Their 5SA™ process is real.
Search no more—I began using NetCom Systems, Inc. in July. They are terrific—the best IT support provider I have encountered in 20 years!”
Industry stats say over 70% of companies are not satisfied with their current IT support.
NetCom has been providing IT network design and support services for over 30 years.
We have a 97% client retention rating. Our average client has been with us for over 18 years.
What if you found an IT support provider that wanted to eliminate your need for IT support? Sounds crazy, right? That’s exactly our goal.
We don’t want to hire dozens of engineers to put out fires and resolve support issues. We want to prevent issues from happening in the first place. We want our techs to serve more clients with fewer problems, lowering costs for us – and our clients.
How do we do it?
We design solutions the right way using 5SA™ Critical Thinking.
We recommend solutions that meet your needs, not ours.
We implement solutions according to best practices, not just whatever fix works for the moment.
We know you hear the same kinds of things from every provider, but we’re ready to make good on our promises.
Reach out today to see how!